About YWCA - Lethbridge & District

YWCA Lethbridge and District evolved when a committee of representatives from local organizations investigated the need for a residence for students and working women in the area. By 1949, a permanent Board of Directors was organized and the Young Women’s Christian Association of Lethbridge and District registered as a society in 1951.

More than sixty years have passed since those humble beginnings, and YWCA Lethbridge & District has continued to grow and respond to the needs of the Southern Alberta community. Housing, homelessness, poverty, domestic and sexual violence, health, fitness, volunteerism, youth empowerment, leadership and a place to belong are all addressed at YWCA.

We are …
A YWCA built and sustained by the community.
A YWCA that evolves with the needs and desires of the community.
A YWCA that is privileged to serve Southern Alberta.
A YWCA that serves more than 6,000 individuals each year.

As a member organization of YWCA Canada, we share in the history and responsibility of being Canada’s oldest and largest women’s multi-service organization. Through YWCA Canada, we are connected not only across nine provinces and two territories, but worldwide, uniting 25,000,000 women and girls throughout YWCAs in 125 countries.

Job Details

REPORTING LINE: The Crisis Intervention Worker reports directly to the Program Manager.

POSITION DESCRIPTION SUMMARY: The Crisis Intervention Worker will provide women and children in need of safety with accommodation, crisis support and guidance. The Crisis Intervention Worker will work as a member of a professional team contributing to the empowerment of women seeking our services while facilitating educational and self-healing groups to participants. The Crisis Intervention Workers will also work cohesively with other departments of the YWCA, as well as community organizations and agencies.

DUTIES AND RESPONSIBILITIES:

1. Evaluate the need of each individual seeking space to ensure they meet program mandates.

2. Assess, intervene, and provide support during crisis situations (e.g., suicide intervention, mental health events and medical distress, etc.)

3. Determine and provide immediate needs (e.g., food, shelter, clothing, hygiene, medical).

4. Admit and orientate clients to shelter, reviewing guidelines and completing pertinent documents and database entry.

5. Provide ongoing crisis support, referrals, advocacy, and education surrounding domestic violence.

6. Provide information and referrals to Harbour House School, Childcare and Support Services participants as applicable.

7. Work as a team member to enhance the quality of services provided. Provide effective communication with clients and colleagues to maintain program objectives.

8. Produce effective and detailed documentation of incidents and interactions.

9. Other duties as assigned.

QUALIFICATIONS:

Education and Experience:

• 2-Year Diploma in Human Services or other industry related discipline OR 1 - 2 Years’ experience

Skills and Attributes:

• Sound judgment and decision-making skills,

• Crisis intervention,

• Effective communication skills both written and oral,

• Ability to collaborate well as a team player.

Resumes and cover letters are to be sent directly to Human Resources for consideration at [email protected]