About Parkland

Parkland is an international fuel distributor, marketer, and convenience retailer with operations in 26 countries across the Americas. We serve over one million customers each day. Our retail network meets the fuel and convenience needs of everyday consumers. Our commercial operations provide businesses with industrial fuels so that they can better serve their customers. In addition to meeting our customers’ needs for essential fuels, we provide a range of choices to help them lower their environmental impact.

Job Details

Position Title: Project Manager & Business Analyst, FSS Transformation

Team and Location: Shared Services - Calgary, AB

Position Summary:

Reporting to the Principal, Shared Services Transformation, this position plays a key role ensuring a successful transition to a Shared Services operating model for finance and other corporate functions across the geographies where Parkland operates. This role is also key in supporting the design and development of current and future state business processes that ensure business efficiency, effectiveness, and scalability.

Key Responsibilities:

Project Management 

• Manage the planning, execution, monitoring, controlling and close-out of transformation projects and initiatives ensuring close adherence to scope, budget and timelines to meet defined goals and outcomes
• Monitor and coordinate dependencies across other initiatives within Parkland and resolve conflicts when required
• Proactively communicate and report project/initiative status, progress, risks, issues and successes on a regular basis, using project management tools
• Identify improvement/streamlining opportunities and/or challenges arising from project activities, and coordinate appropriate adjustments or corrective actions

Business Process Management and Continuous Improvement  

• Facilitate workshops with multi-disciplinary teams to create current state process maps, flowcharts, and other visual representations to document all processes following industry BPMS standards and best practices
• Analyze and interpret desk manuals and process maps to identify process challenges, gaps, inefficiencies, and areas for optimization
• Demonstrate knowledge and experience in the use of continuous improvement, lean and six sigma tools

Communications and Change Management  

• Work collaboratively with organizational change management (OCM) team to ensure the design and execution of effective communication and change management strategies along with supporting communication methods
• Work with OCM team to ensure a comprehensive stakeholder analysis is completed and their needs addressed
• Work with OCM and cross functional teams to aid in the success and adoption of transformation initiatives

Service Management  

• Demonstrate service excellence approach in all interactions with team members and clients
• Build strong partnerships with different business groups and ensure internal clients consider the Project Manager, Transformation role as a key service provider to the organization
• Ensure compliance with established Service Level Agreements; Service Definitions, Performance Measurements, Internal Performance Ratings, and Customer Service Reviews
• Sustain satisfactory interactions with all project stakeholders

Qualifications and Skills:

• University degree in engineering, business, commerce, or a related field
• Minimum 5 years of proven project management experience
• Process mapping experience (Visio) required
• Project Management Professional certification/designation required
• Lean Six Sigma certification required, Black Belt strongly preferred
• Robust verbal, written and visual presentations (PowerPoint) communication skills, including facilitation of meetings, training sessions and workshops
• Be able to demonstrate strong resilience and thrive in a dynamic, fast-paced work environment delivering various projects in a highly professional manner while following strict timelines
• Business analyst and/or IIBA certification is preferred
• Change Management Certification (Prosci or similar) is an asset
• Preference will be given to candidates with experience in managing business transformation projects
• Experience in working in a work environment driven by strong Service Level Agreements
• Extensive experience using MS Office tools
• Demonstrate strong stakeholder management skills - able to engage with many stakeholders in an organized manner with a customer-service focus

We Offer:

• Our Performance-based Annual Incentive Plan, an annual bonus awarding your performance.
• A share in our success through the Employee Share Purchase Plan and 100% company matching.
• A flexible group benefit plan that offers health and dental coverage choices to meet the needs of each unique employee. Inclusive of life and disability insurances, Health Care and Lifestyle Spending options, and a supportive Employee and Family Assistance Program.
• Participation in Parkland Pledge, an employee-driven charitable giving program.
• An employee referral program – earn up to $2000 for your referral.
• In-house learning and development opportunities, leadership training, international opportunities.
• Discount Programs and Educational Scholarship Programs for family members.
• Save on gas at our participating gas stations across Canada (Chevron, Fas Gas, Ultramar, and Pioneer).
• A safety focused work environment and ongoing safety training.

Please note:

• Candidates must be legally able to work in Canada at this time. Parkland regrets that it is unable to sponsor employment Visas.
• Parkland Corporation is committed to the principles of Employment Equity. We strive to provide accessibility in employment to ensure equal access to employment opportunities for candidates, including persons with disabilities. Parkland Corporation will endeavour to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability, please notify us upon scheduling your interview.
• Please note that final candidates for this position will be required to undergo a confidential pre-employment background check which may include but not be limited to educational, criminal, credit, drug and alcohol and/or Fitness for Duty testing.

This position will close on July 2, 2024.