About

Job Details

Our Heavy Duty Parts Specialists specialize in heavy duty parts for "on road" vehicles. They are responsible for the handling of orders and requests for heavy duty/ automotive parts as well as greeting and serving customers. This role plays a key role in achieving the store’s sales and customer service objectives.

Primary Responsibilities:

• Sells and advises customers on heavy duty automotive parts, products and/or services.
• Assist customers by looking up parts using electronic and/or paper parts catalogue, place orders and advise when available for pick up and/or delivery either in person, email or via telephone.
• Check pricing and availability of parts.
• Process payment, provide customer with paperwork.
• Examine returns for proper parts and issue credit when warranted.
• Always maintain the highest level of professionalism and customer service.

Qualifications:

• Experience and/or knowledge of the heavy duty / automotive sales market or heavy duty / automotive parts sales is required.
• Preference will be given to individuals with experience working in a heavy duty/automotive parts counter role in a retail setting.
• Related university/college degree/certificate/diploma would be considered an asset.
• Professional membership(s) in automotive or related industry/associations would be considered an asset.
• Proven problem-solving and analytical skills to interpret performance.
• Excellent oral and written communication skills, plus a good working knowledge of Microsoft Office required.
• Must have a valid driver’s license and a clean drivers abstract.